What are your delivery times ?
The processing of your order, the management of the products and the delivery (free of charge) require from our team a delivery time between 10 and 20 working days maximum. Some products are delivered more quickly and have additional information on the product sheet. We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our products.
How much does delivery cost ?
We deliver our products all over the world. There is no minimum quantity required per order and all our deliveries are free of charge.
I have no news of my package, what should I do ?
Throughout the delivery process, we send emails to keep you informed of the location of your package. Do not hesitate to check your SPAM
I did not receive my order
A problem with the Post Office ? Lost, broken or destroyed parcel ? With our secure delivery, URBXN.1™ Techwear will take care of the disputes for you. Our customer satisfaction is our priority. We don’t pass the buck to the carrier and let you “fend for yourself”. We take full responsibility by immediately sending you a new package at our expense. Do not hesitate to contact us by email at firstname.lastname@example.org: our team will do its best to meet your expectations.
Where do your products come from ?
Our products are designed and stored in warehouses in China to reduce production and storage costs.
Can I cancel my order ?
It is possible to cancel your order if it has not yet been shipped.
Do not hesitate to contact us by email at email@example.com : our team will do its best to answer your needs !
I want to return the package, what should I do ?
We are only able to accept a return in case of a proven defect of the product. Our products undergo strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a picture of the product in question (in the original packaging if possible) to firstname.lastname@example.org with your order number. To qualify for a return, your item must be unused and in the same condition as you received it.
The product is too small, is an exchange possible ?
Our team has taken care to measure each item and to add the corresponding comment in each description. Therefore, the buyer assumes full responsibility for the products that are too small / large. Nevertheless, we know that the purchase of such an item can cause great frustration. Please feel free to contact our customer support by email at email@example.com: we will do our best to satisfy you (by offering a possible compensation, for example).
Are banking transactions secure ?
Yes, the “HTTPS” in the URLs of our store testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you from any hacker or identity theft. Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.
What payment methods are available ?
Your security is our priority: our site only offers secure payment methods that are guaranteed to be safe. We accept: credit cards and debit cards as well as payments via Paypal
The item I want to buy is not available
Don’t worry, the stock of our products is regularly updated. Do not hesitate to wait for some time.
How to contact you ?
You can contact us directly on the contact us page or by email at: firstname.lastname@example.org | Our customer service is available 7 days a week
If you wish to order in bulk, please send an e-mail to our team at email@example.com
Are the discount codes cumulative ?
No. Except in exceptional cases, we only accept one discount code per order.